Privacy Policy

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

Welcome to Taxi in Austin. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you use our website (taxiinaustin.com) or contact us for transportation services.

Please read this policy carefully. If you have any questions or concerns, contact us at himansh@taxiinaustin.com.

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1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information – your name, phone number, and email address when you contact us or book a ride.
• Trip Details – pickup location, drop-off location, date, and time of your requested ride.
• Payment Information – we do not store credit card details on our servers. Payments are processed through secure third-party processors.
• Communications – messages, emails, or calls you send to us for customer support or inquiries.

We also automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms
• Device type (mobile, desktop, tablet)

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2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our taxi and transportation services
• Confirm and manage your ride bookings
• Communicate with you about your trips, updates, or promotions
• Respond to your questions and customer support requests
• Send service-related notifications (e.g., driver arrival, booking confirmation)
• Analyze website usage to improve user experience
• Comply with legal obligations

We will never sell your personal information to third parties.

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3. Sharing Your Information

We may share your information in the following limited circumstances:

• Service Providers – trusted third-party vendors who assist us in operating our website or business (e.g., payment processors, SMS notification services), bound by confidentiality agreements.
• Legal Requirements – if required by law, court order, or government authority.
• Safety – to protect the rights, safety, or property of Taxi in Austin, our drivers, customers, or the public.
• Business Transfer – in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and understand how visitors interact with our site.

You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the website.

We may use:

• Essential Cookies – required for the website to function properly.
• Analytics Cookies – such as Google Analytics, to understand visitor behavior.
• Marketing Cookies – to deliver relevant advertisements (e.g., Google Ads).

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5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records may be retained for up to 3 years for legal and business purposes.

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6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – request a copy of the personal information we hold about you.
• Correction – request that we correct inaccurate or incomplete information.
• Deletion – request that we delete your personal data.
• Opt-Out – unsubscribe from marketing communications at any time.
• Data Portability – request a copy of your data in a portable format.

To exercise any of these rights, please contact us at himansh@taxiinaustin.com. We will respond within 30 days.

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7. Texas Privacy Rights (TDPSA)

As a Texas-based business, we comply with the Texas Data Privacy and Security Act (TDPSA). Texas residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as opt out of the sale or processing of their data for targeted advertising. To submit a request, email us at himansh@taxiinaustin.com.

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8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

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9. Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, payment portals). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

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